Frequently Asked Questions

 

How do I check-in if my phone isn’t working?
Dial +1 (888) 475-9112 to check in from any phone, whether it’s a cellphone or landline. Our automated operator will help you check-in.

 

Is Snug available for Android?
Snug is not available for Android at this time. If you would like to be added to the waiting list for when Snug for Android is available please email us at support@snugsafety.com

 

How long do I have to check-in before you notify my emergency contacts?
You have 10 minutes to check-in past your scheduled time before we will attempt to contact you: if your check-in is at 8:00 AM, you have until 8:10.

  • If you are on the free plan, Snug will send each of your emergency contacts a text message saying that you have missed your check-in.
  • If you are on the Snug Dispatch plan, a Snug dispatcher will call your cell phone and ask if you are alright.  If you do not pick up, they will leave a voicemail with a callback number. They will then proceed to call every one of your contacts, in order. If you have not checked-in by 8:15 and the dispatcher does not have confirmation that you are okay, or that one of your emergency contacts will check on you, they will dispatch a wellness check to your last known location.

 

How much does Snug cost?
The basic version of Snug is free. The Snug Dispatch plan is $9.99/month or $99/year. 

 

Can I pause Snug for a few days if I know I won’t need it?
Yes! Tap Menu then select “Pause Snug for Vacation” and input the start and end date of your break from Snug. To change or cancel your vacation, follow the same steps.

 

How do I cancel my Snug account?
Please send an email to support@snugsafety.com with your name and the phone number you used to create your account.

 

How do I contact the Snug team?
Please email support@snugsafety.com