Getting Started with Snug

Snug is the free daily check-in app for seniors who live alone. Snug checks in with you every day to confirm you’re okay and if there is no response, alerts your emergency contacts so you can quickly get help (and your pets will be taken care of too). Snug has been used by thousands of Americans for over 10 million check ins.

Download Snug

How To Set Up Snug

Account Info

Provide your name, email address and phone number.

  • Your name is how Snug will refer to you if it messages your emergency contacts in the event of a missed checkin.

  • Your cell phone phone number is used to verify your account and to send you text messages reminding you to check-in

  • Your email address is used to provide support and to notify you of app improvements.

Check-In Time

Snug will asks you to pick a daily check-in time. You’ll need to check in before this time every day to confirm you’re okay. You can pick any time from 5:30AM to 9:30 PM. Snug will send you reminders in advance of your check-in time to make sure you don’t forget.

Location Permission

Snug will ask for permission to access your smartphone’s location. If you miss your daily check-in, Snug will send your last known location to your specified emergency contacts so you can quickly get help.

Notification Permission

On iPhones, Snug will ask for permission to send you push notifications. Notifications are needed to remind you to check in on a daily basis and are important in preventing false alarms. You can always turn them off in iOS settings.

This is an example of the push notification that Snug sends 3 hours before your check-in deadline. In this example, Annie is the one using Snug. This push notification would appear in your iPhone’s notification center and lock screen.

This is what a notification looks like on an iPhone screen. You’ll receive this prompt 3 hours before your check-in deadline.

This is an example of the push notification that Snug sends 3 hours before your check-in deadline. In this example, Annie is the one using Snug. This push notification would appear in your Android’s notification drawer and lock screen.

This is what a notification looks like on an Android screen. You’ll receive this prompt 3 hours before your check-in deadline.

Add Emergency Contacts

You need to add at least one emergency contact from the contacts in your smartphone. Make sure you pick people who you trust and can rely on – if you miss a check in, these people will be notified and asked to check in on you.

Set Notification Preferences

At the bottom of the screen you can set your preference for how often Snug will notify your contacts.

  • If you choose “Only notify emergency contacts if I miss my check-in time” Snug will only contact them if you do not respond to your daily check-in.

  • If you choose “Give contacts option to receive notifications every time I check in”, they will can choose whether or not they want to get an email confirmation every time you successfully check in (this is ideal for family members who want to keep an eye on elderly loved ones).

Snug will then send your emergency contacts a text message that says: “You are Annie's emergency contact on Snug (don't worry – all is well). Tap for more info: https://snugsafe.com/personalizedlink”

Choose A Plan

  • Basic Plan (free): If you miss your daily check-in, Snug will send a text message to each of your emergency contacts with your last known location. It is up to them to reach out to you to make sure you’re ok. The basic version is 100% free and without ads.

  • Dispatch Plan ($9.99/mo or $99.99/yr): On the paid version of Snug, if you miss your check-in time, a Snug dispatcher will call your cell phone to ask if you’re alright. If you do not answer, they will call your emergency contacts to ask someone to check in on you. If the dispatcher is unable to get confirmation that someone will look in on you, they will request a wellness check. This is where a local authority such as the police, fire department or emergency medical services visit your last known location or home address.

Paying for the Dispatch Plan

  • You can pay for the Dispatch Plan using Apple Pay or a credit card. Snug does not keep your card information on file, it is securely stored with our Payment Processor, Stripe.

  • If you are unsatisfied in the first 14 days, you can request a full refund. After that, you will receive a prorated refund.

Set Up Complete!

  • You’re all checked-in for today! Your next check-in deadline will be on your phone screen. Enjoy your quote of the day :)

Time To Check In

  • When you receive a notification from Snug, tap on it and the Snug app will open. Snug will then show a big green button with a check mark. Tap the button to confirm you’re okay. That’s it – you’re all done – enjoy your quote of the day and see you tomorrow!

How To Change Your Preferences

This is the Menu button in the iOS (iPhone) version of Snug.

This is the Snug Menu button on an iPhone

This is the Snug Menu button on Android.

Change Your Check-In Time

  1. Open the Menu by tapping the Menu button on the upper left corner of the screen

  2. Tap on Change Check-In Time

  3. Pick your new check-in time

  4. Tap the Save button

Chang Your Emergency Contacts

  1. ) Open the Menu

  2. ) Tap on Change Emergency Contacts

  3. ) Add and remove emergency contacts as you see fit

  4. Decide how often Snug should notify your emergency contacts – only if you miss a check-in OR after every time you successfully check in

Pause Snug for Vacation

When Vacation Mode is on, you are not required to check-in and Snug will not send you reminders to do so.

  1. Open the Menu

  2. Tap on Pause Snug for Vacation

  3. Pick your Start Date and your End Date

  4. Tap on Save.

  5. To cancel Vacation Mode, tap Cancel Vacation Mode. Snug will check in on you the day after your vacation ends. Safe travels!

Change Home Address (Dispatch Plan Only)

  1. ) Open the Menu

  2. ) Tap on Change Address

  3. ) Edit your address and tap on Save Address

Call your Snug Dispatcher (Dispatch Plan Only)

  1. ) Open the Snug App

  2. ) Tap the button at the bottom that says Call for Help

  3. ) Confirm that you would like to call the dispatcher - Snug transmits your phone’s location to the dispatcher first

  4. ) Call the dispatcher - they will have your location on file

Checking In with a Phone Call

In the event that your smartphone or internet are not working, a backup option is to use a phone (such as a land line) to check in.

  1. Call the following toll-free number: 1-844-243-9110 - you can call this number from any cell phone or landline.

  2. Press 4

  3. Enter the phone number you used to sign up for Snug with including the area code followed by the # sign.

  4. When you open the Snug app, you’ll see your next check-in time.

Notifications

Snug will send multiple reminders to check in so you don’t forget. Here’s how often Snug prompts you if you don’t check in:

  • 3 Hours before check-in time

  • 1 Hour before check-in time

  • 10 Minutes before check-in time

  • Check-in time

  • 2 Minutes after check-in time

Depending on your smartphone’s preferences, your notifications and text messages may be silenced. Here’s how to change your preferences:

Snug needs an internet connection to check you in. If for some reason Snug isn’t able to communicate over the internet, it will show you a message indicating that it was not able to check you in and how to proceed.